Alpha Secure provide professional advice and experienced support to individuals and companies in all matters related to insurance such as - risk identification, risk minimization, policy selection, buying and claims administration. Our management team includes qualified and well-experienced professionals having masters degree with specialization in risk and insurance which will ensure a comfortable customer journey.
Customer service is our number one priority. We believe customer satisfaction is the gateway to business success. We have long term goals for our success and prosperity. We continually seek feedback from customers; and motivate our staff to ensure customer satisfaction so that our customers will not only stay with us but will also recommend us to others.
Protecting your private information is our priority. This Statement of Privacy applies to Alpha Secure and its data collection and usage. Any references to 'our', 'us', 'we' or 'company' within this policy are deemed to refer to Alpha Secure, its subsidiaries, and its mobile applications. We ensure protection of your personal privacy. This privacy statement is provided to help you understand what we may do with any personal information obtained from you. By providing your personal information to us, you have signified your acceptance of our Privacy Statement and agree that we may collect, use and disclose your personal information as described in this Privacy Statement. If you do not agree to this statement, please do not provide your personal details to us.
We collect information from you when you subscribe the newsletter, requesting a quotation, placing an order, submitting the contact us form, being a part of a survey and submitting the details and registering in the website for using any of its facilities.
We also may collect your information if we are running any promotional activities for the further correspondence with you. If you are contacting us for type of enquiries or reporting an issue, we may keep your personal information for contacting you further. However, you have a choice to visit the website anonymously.
For the fulfillment of the obligation arising out of the contracts you and us.
For improving the content of our website to fit to your needs.
For notifying you on any changes to our website and services.
For providing the information on the products, services, website and information that you request or which we feel is suitable and may interest to you.
For improving the user experience of the website.
We may permit chosen third parties to use the data to provide the information on products or services which may be of interest to you.
Generally, under most situation we will not share your personal information to any third parties. However, under a circumstance if we share the information to trusted third parties if they contractually agreed to keep the information confidential and these third parties may use it for marketing, advertising or other uses.
If you are not interested to use the data in that way or share the details to third parties, you can uncheck the option for the same.
We ensure wide variety of safety methods to make sure that personal information you have provided to us at the time of placing the order, submitting the details for any other purpose or at the time of accessing the information.
We will not store any of your payment information in our server.
The personal information which we save is with a secure server and is transmitted via Secure Socket Layer or SSL Technology which is encrypted in to our database.
Even though we follow strict safety measures to protect any information submitted to us, both during transmission and once we receive it, absolute safety cannot be guaranteed.
Our site may contain links to other services, ads, or websites. If you decide to visit any ad for a banner ad, link, or other type of ad, it leads to a third-party website. By linking it to a website, offering an advertisement or any other type of advertising, does not represent or explain the approval, license or representation of affiliation or association with the third party mentioned, nor is it an endorsement of its policy, or trust the information. We have no control over the services or third party sites. Each site or service follows different rules for the disclosure or use of personal information you send to them. We always recommend that you review the privacy statements or policies of another website which is linked to our website.
We will not knowingly collect personal information from children under the age of 13. Our products and services are suitable to who are at least 13 years or above.
This privacy policy is applicable to all information which is collected online and any information which is collected through offline may not be coming under the purview of this privacy policy.
We will respect your privacy and give you the opportunity to receive certain information announcements to opt out. Users can opt out of receiving any or all communications from us.
By using our website, you consent to the data practices described in this statement.
Based on new requirements and standards we may change the policy. Hence in order to be updated about the changes on the policy you are encouraged to visit this section frequently. Any modification or change in the policy will be effective from the day which is posted.
We are not the agents or intermediaries of the insurers, whose products are displayed and sold on this website. Alpha Secure is neither the sub-agents nor sub-intermediaries of the agents and intermediaries of the respective insurers. Even though all precautionary measures are taken to ensure that product comparisons, quotation comparison, comparison of features are correct and precise based on the information provided by the insurers or their intermediaries, we ,Alpha Secure, its shareholders and employees are not responsible for any liability occurs due to the selection of the product and you shall be solely responsible for the consequences of your purchase decision.
If you have any query regarding this privacy policy please feel free to contact us in info@alphasecure.ae
Please read this Agreement carefully before accessing the Alpha Secure website. As a condition to and in consideration of receiving and accessing the Alpha Secure, the user agrees to be bound by the terms of this Agreement. Use of or access to the Alpha Secure website shall constitute acceptance of terms of the agreement to be bound by this Agreement.
If you do not wish to be bound by this agreement, do not access the website Alpha Secure. If you have any questions about this Agreement, please contact us via e-mail at info@alphasecure.ae. Any information in this website which are related to any products or services, its policies and terms conditions may not provide full information, full description on the features and terms and conditions. Hence it is advisable to go through terms and conditions of the insurance providers and agree to it after carefully reading and understanding it completely before making a purchase decision.
product or service means any insurance policy or any other service product available in the website. Website/We/Our/Us means www.alphasecure.ae and any mobile applications operated by us. Broker/Brokers means Promise Insurance Services LLC
Insurer/Insurance Provider means insurance companies whose products are made available in the website You/Your/User/Users/Customer means who access the website and uses the website for any of the facilities such as accessing information, generating quotations purchasing, enquiring, asking for the advice from the brokers.
Alpha Secure is not a broker or not an insurance intermediary. We are a price comparison website where prices and benefits of various insurance products or other services available are compared. Our website provides the opportunity to individuals or business to compare various products for them to search for a suitable product on their behalf.
This Website shall NOT deal or provide any services or Products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the applicable laws of UAE.
By using the website, you are agreeing to the terms and conditions. We reserve the right to revise these terms and conditions at time without any notice. You will be bound by such revisions and hence you are advised to visit the website frequently and review the terms and conditions.
Addition to this terms and conditions, terms and conditions of any insurance products you are purchasing through the website is also applicable. These terms and conditions are provided by the respective insurance providers for the products you are purchasing through the website. If you are not agreeing to all these terms and conditions do not purchase the product or service through the website.
We do not provide insurance advice or recommend or endorse the insurance products that are available on the website, as suitable for you. Any decision on the selection of any of the product or service is your responsibility and before the decision it is important to go through the terms and conditions of the product you chose and terms and conditions of insurance provider.
You are solely responsible for deciding on whether any of our Services are suitable for your purposes. Before making any purchase ensure that you are reading all terms and conditions carefully. Alpha Secure, broker and the insurance provider shall not be responsible for any liability arising out of the purchase made through the website. You are also responsible for all transactions made or purportedly made by any person in your name or on your behalf, with or without any authority, knowledge or consent, and may not claim against us in respect of such transactions.
You can link to other websites by means of hyperlinks published on this website by third party advertising networks or emailed to you as part of our service. These websites are owned and operated by third parties. We accept no liability for any statements, information, products or services that are published on or may be accessible through third party websites, as this is outside our control.
We have taken every reasonable step to make sure the information contained in this website is accurate and up-to-date. However, we can accept no liability for any errors or omissions. We reserve the right to add, amend or delete information from this site at any time.
Whilst we take every reasonable step to counteract viruses and other things with contaminating or destructive properties, we can give no warranty that this site and its content are free from viruses or anything else that has such contaminating or destructive properties.
You can visit the website either as a guest or as a registered user by registering in it. For registering in the website, you shall be required to submit the personal details for creating the account. This is absolutely your responsibility to maintain the confidentiality of user details including the password.Alpha Secure shall not be liable for any loss or damage arising out of the failure to maintain the confidentiality of the passwords or unauthorized access by a third party without your consent.
Website also provides the option for the users to keep records of their insurance policies by signing up and creating an account in it. Whilst we take every reasonable step to ensure that your records shall made available to you through the system when you require it we shall not be liable in case the same is not accessible to you due to technical or non-technical issues or due to data loss we will not held liable. If any User provides any information that is untrue, false, not updated or incomplete and the Website has reasonable grounds to believe that such information is untrue, false, not updated, incomplete, the Website shall have the right to suspend or terminate the relevant User account or deny services to that particular User for any and all current or future use of the Website.
We are not responsible for any comments, opinions, ratings or other postings on our website by any third party.
In order to get a quote through our price comparison service, you will always need to answer a number of questions and, it is important that you as Customers are responsible for providing true and accurate information to all the questions to the best of your knowledge. Failure to give truthful information may result in your insurance being invalid and claims not being paid. Alpha Secure shall not be responsible for untrue or inaccurate information provided by You, whatsoever.
It is important that you read, understand completely and agree with the insurance provider’s terms and conditions in addition to the terms and conditions in this website before purchasing any product from this website. Once you have purchased a product, it is important that you check your details match those you provided to us. You should also read all documents issued to you by your selected provider and ensure that you are aware of any levels of cover, financial limits and any other terms that apply. If any information is not correct, it is your responsibility to identify the mistake and correct this with the provider directly. Be aware that any purchase of policy you are making is from the insurance provider directly and the website is acting as medium throughout the transaction. You are advised to contact the client support team if you have any queries related to terms and conditions of the website or insurance provider.
Neither the website and the nor the Broker and any of its directors, officers, employees, service providers or agents shall be liable for any loss or damage, whether direct, indirect, consequential or otherwise arising from the purchase by the customer of any insurance products through this platform.
The Broker, its directors, officers, employees, affiliates or agents are accordingly indemnified by the customer against any claim of any nature whatsoever and howsoever arising from any damages or loss which might be instituted against the Broker, its directors, officers, employees, affiliates or agents arising from or connected with or pursuant to the purchase of insurance products contemplated in this agreement.
The Customer hereby indemnifies, defends and holds harmless the entity owning and operating the Website, its subsidiaries, affiliates, vendors, agents and their respective directors, officers, employees and agents (herein after individually and collectively referred to as "indemnified parties") from and against any and all losses, liabilities, claims, suits, proceedings, penalties, interests, damages, demands, costs and expenses (including legal and other statutory fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by the indemnified parties that arise out of, result from, or in connection with :
The Customers’ breach of these Terms and Conditions, or Any claims made by any third party due to, or arising out of, or in connection with, the Customers’ use of the Website; or Any claim that any third party IPR, proprietary information, content or materials provided by the Customer causes any damage to a third party; or Violation of any rights of any third party by the Customer, including any IPR.
If you make a payment for our Products or Services on our Website, the details you are asked to submit will be provided directly to our payment provider via a secured connection. The cardholder must retain a copy of transaction records and Merchant policies and rules.
We accept payments online using Visa and MasterCard credit/debit card in AED (or any other agreed currencies). All transactions shall be in AED. All credit/debit cards details will NOT be stored, sold, shared, rented or leased to any third parties.
All documents relating to insurance products purchased by the Purchaser, including the policy itself, shall be delivered to the Purchaser exclusively by e-mail. Cancellation And Refund Policy
It is important to understand that we do not underwrite insurance cover and any dispute between you and a Participating Insurer over cover shall not give rise to any rebate or refund or repayment liability or obligation on the part of the Service Providers, including the following, whether or not arising in connection with the website. (i) (i) the denial, restriction, cancellation or rescission of cover under a Policy issued by a Participating Insurer via the Portal for any reason whatsoever, including fraud, misstatement (innocent, negligent or fraudulent) or non-disclosure by you the customer, willful or otherwise;
(ii) (ii) any rebate or claimed rebate of Premium in connection with (i).
Any arrangements or Customer communication in connection with Refund Policy shall be implemented by the Participating Insurer direct with the Customer and the Service Providers shall be no obligation to assist in any such matter.
Refunds or rebates will be done only through the original mode of payment.
While we ensure that the information on the Website is correct, the Company does not warrant the accuracy and completeness of the material on the Website. The Company may make changes to the material on the Website, or to the products and any other features described in it, at any time without notice. The material on the Website may be out of date, and the Company makes no commitment to update such material.
We shall not be liable or responsible to the Customer for any loss or damage they may suffer as a direct or indirect result of Information on this Website being inaccurate or incomplete Error in price or coverage provided by the Insurance Provider, Customer not being able to use, access the Website due to malfunction, downtime or interruptions, Loss of the Customers personal information beyond the reasonable control of the Website Loss of personal data or other data, howsoever caused, including without limitation, malfunctioning of the Website, power failures, unlawful access to or theft of, data, viruses, programming defects or negligence on our part or any event beyond our control.
Customers provisions of incomplete, inaccurate or misleading information to the Website or to the Insurance providers.
If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.
These Terms and Conditions are governed by and are to be interpreted in accordance with the laws of the United Arab Emirates and in the event of any dispute arising in relation to these Terms and Conditions, the courts of the United Arab Emirates shall have exclusive jurisdiction over any such dispute.
Year ,Make, Model and Version of the car is required. Also the confirmation on whether is it a GCC specific, modified or imported other than confirmation on whether is used for personal or commercial purpose.
Confirmation on the emirates where the car is registered or where it would be registered if it is brand new. Also on date of first registration if it is a brand new car.
Details on since when you have driving license in UAE and if your driving license is new age of your home country driving license is also required.
Confirm whether you have any claims in previous year if any .
Confirmation on whether you have no claim bonus certificate from your previous insurance companies.
Network of hospitals are important because this list covers the hospitals and clinics covered by that insurance scheme .
Deductible is the amount which need to be paid by you on every time use the card.
Co- Insurance is usually expressed in percentage which is the percentage share of the treatment cost which you share.
It is important to understand on the area of coverage applicable. Some schemes provide multiple countries or world wide depends on the price and type
There will be limit on the coverage amount, pharmacy medicines, diagnosis etc. These limits could be annual depends on the policy
Apart from the standard exclusion set by the government check on any other exclusion set by insurance provider.
Check whether claim settlement is cashless or reimbursement based.
Depending on the emirates you are located you must choose the plan. This is applicable for Abu Dhabi and Dubai visa holders. You must apply for HAAD and DHA approved policies based on whether you are in Dubai or Abu Dhabi. DHA rules are there on medical insurance policies in UAE is based on the monthly salary.
+971 55 274 3222, +971 4392 6397
info@alphasecure.ae